At Colors of Earth, we strive to ensure your shopping experience is seamless and enjoyable. Our comprehensive shipping policy is designed to offer you multiple delivery options, timely processing, and reliable tracking to meet your needs. Please review the details below to understand our shipping methods, charges, and other important information.
1. Shipping Methods
We offer several shipping methods to accommodate your needs:
- Standard Shipping
- Expedited Shipping
- Same-Day Delivery (for select locations)
2. Shipping Charges
- Prepaid Orders: Free shipping on all prepaid orders.
- Cash on Delivery (COD): Rs.100 extra for COD orders.
3. Processing Time
Orders are typically processed within 1-3 business days. During peak seasons or promotional periods, processing times may be slightly longer.
4. Shipping Time
Shipping times vary depending on the shipping method chosen and the destination:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 1-3 business days
Please note that these are estimated delivery times and are not guaranteed.
5. International Shipping
We offer international shipping to select countries. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Please allow additional time for international orders to clear customs.
6. Order Tracking
Once your order has been shipped, you will receive a confirmation email and SMS with tracking information. You can track the status of your order using the provided tracking number.
7. Shipping Restrictions
Certain items may be subject to shipping restrictions due to size, weight, or regulatory requirements. We do not ship to P.O. boxes or APO/FPO addresses.
8. Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order. If you believe your package has been lost or stolen, please contact the shipping carrier to file a claim.
9. Order Changes or Cancellations
After the date of delivery, we provide hassle-free returns and exchanges within seven days. Please refer to our refund policy for the same.
10. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact our customer service team at care@colorsofearth.in
